Level 2 Learning – APPLIANCE TECHNOLOGY TRAINING

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Hands–on Live Training on today’s complex home appliances. For Professional Servicers only.
Get Started About Us

A Few Recent Clients

Who We've Trained For

Parts Distributors, Service Companies and Manufacturers that we work with. By executing our dynamic hands-on workshops to their clients, we partner dozens of companies and trade associations to promote product support of all major brands in the Home Appliance Industry.

WHAT CAN WE DO FOR YOU

TRAINING PRODUCTS

We develop training for every aspect of the Home Appliance Service Industry. Whether it is Basic Skills, Brand and Model Specific Programs or Sealed System Training with Lokring, we are here to help.

Experienced Trainers

Each of our trainers are Appliance Field Engineers. They own and operate Appliance Repair Companies all over North America.

Hands-On Seminars

We come to YOUR location. We use appliances and functional props for Hands-on training. Sealed System Workshop attendees BUILD & TEST real systems. Over 75 days per year.

Cutting Edge Programs

Beyond NPI & Basic Skills. Sealed Systems with Resistance Welding, LokRing, NESDA X-Training & Samsung Refrigeration for 2017 are just a taste of our distinctive menu.

Beyond The Norm

Our Parts Distributor Workshops sell out 3x over! From APD to Dey to Reliable, we train for them all. We are proud to be United Servicers Association Members.
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LEVEL 2

ABOUT US

Our Team has grown from the customer service platform. YOU are our customer.
Our Trainers are dedicated to your technical knowledge through soft skills execution.

Best Practices Shared

We don’t charge extra for the secrets. We are extremely “customer friendly.” As an independent training firm, we are not tied to the “that’s proprietary information” attitude. We tell you exactly what you need to know.

Teach By Example

As the retail repair customer, you deserve value added, honest and compassionate service. A soft skills training seminar inside a technical seminar, our success is based on yours.

SERVICES

TRAINING

Hands-On Training

University studies prove we remember 10% of what we see, 10% of what we hear and 80% of what we do. By utilizing this technology, we’ve made this our Leading …

Business Consulting

We learn your processes, procedures and goals. By suggesting the best software, tools, and training, we teach you to grow your business beyond boundaries.

Back Office Solutions

Working with industry leaders like Samsung, we developed and executed Triage Team Training that produce 90% first call completes on warranty work.

Parts Distributor Seminars

Our biggest customer. We develop seminars that sell parts and tools for you, increase brand loyalty, and sell out time and time again.

Some of our works

Highlight Projects

Stats For Level 2 Learning

With over 20,000 Appliance Field Engineers in North America, we savor the opportunity to meet every one of them… One workshop at a time. We look forward to coming out to meet you!

381

Workshop Days Executed Since 2011

99 %

Attended Our Future Workshops

261

Owners Experienced Business Growth

226

Cities Toured in North America

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Testimonials

Alexander Rios

Founder & CEO

Experts To Detail

Our technicians say they learned more in one workshop than a week of watching videos. Level 2's hands-on approach to learning built their confidence and simplified repairs in just one day.

Alexander Max

Field Tech

Electronic Diagnostics

I was fascinated with Mark's way of quick testing components right at the control board. I could tell what was, as was not working without even opening the refrigerator door.

Nick DelBene

Appliance Doctor

Front Load Washers

It was like being a computer and they programmed us in one day. I feel confident with my diagnostic skills, and enjoy working on front load washers now.

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BEHIND LEVEL 2

OUR TEAM

The people behind our workshop and content development

Richard J Sedlack

Our Founder. Over 36 years in the Industry. Dedicated to delivering knowledge that yields an accurate diagnosis in 15 minutes.

Mark Kesner, Sr.

Trainer. Field Engineer. Servicer of over 21 brands. Grandfather. Husband. Passionate outdoorsman

Thomas Wade

Our Senior Content Developer

Paula A. Balluff

Cutting edge technology enthusiast. Logistics expert. Back office support. Manages field service remotely. Customer relations Queen.

REACH OUT

Get in touch

WE ARE EAGER TO TRAIN YOUR TEAM.

If you don’t see a seminar you want on our calendar, tell us what you need. While we book 3 – 6 months out, there is always time to take on new projects.
We’ve trained companies of 5 to 85. Closed door sessions with your firm are encouraged. Every Brand. Every Platform. Basic Skills to Sealed Systems. We are delighted to help.

CONTACT US

PO Box 1192
West Dover
VT 05356
United States

802.464.3458

training@level2learning.com